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FAQ

FAQ

My Order Will Not Go Through. What Should I Do?

If you’re receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.

Please only click the “Complete Order” button once to avoid multiple authorizations.

If you continue to receive error messages, please contact us at:

contact@fullycoveredstillfly.com


How Can I Change Something In My Order?

If for any reason you need to change anything to your order, please contact us via email within 1 HOUR of placing order. To avoid such mishaps, upon completing your order please review your item(s) and size(s). Additionally make sure your address and contact information is accurate. Lost packages due to wrong information provided is not our responsibility and will not be refunded.

Can I Return Or Exchange Items That Were Purchased On Sale?

All final sale items cannot be returned or exchanged. For our full Return & Exchange Policy, please see our Returns Policy.

 How Long Does It Take To Process My Return?

Once we have received your package, your refund will be processed within 7-10 days. You will be notified via email at the email address listed on your account when this transaction has taken place.

Do I Have To Pay To Return My Order?

 You will be responsible for covering any shipping expenses for your return. 

When Will My Order Ship?

Orders ship within 24-48 hours of purchase. Shipping times may vary if your order contains a pre-order item. Orders are not shipped on the weekends or holidays.

Please note delays in shipping due to COVID-19. We will be sure to update you on any

Where Is My Order Confirmation?

Immediately after your order ships, you will receive a shipment confirmation. If for any reason you have not received an email from us, please contact us via email at contact@fullycoveredstillfly.com .